FAQs
What are your delivery timeframes?
We aim to dispatch all orders within 1-2 working days and orders placed after 12pm on a Friday will be dispatched the following week. All orders are shipped with Royal Mail Tracked 48.
You will receive a confirmation email with delivery details once your item(s) have been dispatched.
Delivery is charged at £3.95 per order.
We currently do not offer international delivery outside of mainland UK but watch this space!
What are your packaging options?
All items are dispatched in Livetta branded packaging. Our packaging is minimal, in Kraft boxes which are all recyclable. Please note, the foam inserts cannot currently be recycled, however, we are trying to find alternatives to change this.
Gift packaging is not currently available, however, we are exploring eco friendly options to offer this in the future.
How do I care for my Jewellery?
Our jewellery has been made with love and care to be loved by you. We're confident in the quality of our products so that with the correct care, they will be timeless.
We recommend following these guidelines:
- Remove all jewellery before going to bed, washing or taking part in physical activities.
- Avoid contact with perfume, chemicals or creams.
- Regularly clean your products to avoid the build up of residue.
- METALS only: If using a jewellery cleaning product, rinse with water and pat dry with a clean cloth afterwards. Polish with a clean polishing cloth.
- PEARLS only: The only cleaning that is required is with a dry, soft cloth.
What is sterling silver and gold vermeil?
Sterling Silver is at least 92.5% pure silver which is alloyed with 7.5% other metal, normally copper. The alloy enables the silver to be malleable enough for the jewellery making process.
Sterling silver is required to be hallmarked if the item weighs more than 7.78 grams and therefore any item which meets this threshold will be hallmarked.
Gold vermeil is sterling silver coated with 2.5 microns of gold. This is five times thicker than traditional gold plating and more durable.
Our jewellery is not currently made out of recycled metals however we are working hard to change this to reduce our carbon footprint.
Can I change my order details?
If you need to change your details after submitting an order, please contact us via the Contact Us page.